Cascadia Spanish Learning Inc. is committed to protecting the privacy and personal information of its students, prospective students, parents or guardians, website visitors, customers, and other individuals who interact with us. This Privacy Policy explains how Cascadia Spanish Learning Inc. collects, uses, discloses, stores, and protects personal information in connection with our Spanish-learning services, including in-person and online classes, assessments, communications, registration, billing, and customer support.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. By using our services or providing personal information to Cascadia Spanish Learning Inc., you acknowledge that you have read and understood this Privacy Policy.
1. Introduction and Company Information
The organization responsible for the collection, use, disclosure, and protection of personal information is:
- Company: Cascadia Spanish Learning Inc.
- Address: 214 Main Street, Spanish, ON P0P 1P0, Canada
- Email: [email protected]
- Phone: +1 (705) 781-9462
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, such as name, contact details, payment information, account details, learning progress, and other information provided in connection with our services.
2. Data Collection and Processing
Cascadia Spanish Learning Inc. may collect personal information directly from you, automatically through our website or learning platforms, and from third parties where permitted by law. Depending on how you interact with us, we may collect the following categories of information:
- Identity and contact information: name, address, email address, telephone number, and emergency contact information where relevant.
- Student and learning information: class registration details, attendance, skill level, learning preferences, progress notes, assessments, homework submissions, and feedback.
- Account and transaction information: usernames, account preferences, invoice details, payment records, refund information, and billing history.
- Communication data: emails, messages, inquiry forms, call notes, and other correspondence with us.
- Technical data: IP address, browser type, device identifiers, cookies, log data, and website usage information.
- Consent and preference data: marketing choices, communication preferences, and consent records.
- Any other information you choose to provide: for example, dietary or accessibility accommodations, scheduling preferences, or information relevant to tutoring or language instruction.
We collect personal information only as necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
3. Purpose of Data Processing
Cascadia Spanish Learning Inc. uses personal information for the following purposes:
- to register students and manage class enrolment;
- to deliver Spanish-language instruction, tutoring, assessments, and educational support;
- to communicate about schedules, updates, policies, reminders, and service changes;
- to process payments, refunds, invoicing, and account administration;
- to create and maintain student records and track learning progress;
- to provide technical support for website, email, and online learning tools;
- to respond to inquiries, complaints, and customer service requests;
- to maintain the safety, security, and integrity of our operations and systems;
- to improve our services, curriculum, website, and customer experience;
- to send administrative notices and, where permitted, marketing communications;
- to comply with legal and regulatory obligations;
- to protect our rights, property, and legitimate business interests;
- to manage accessibility, support, or accommodation requests.
We do not use personal information for purposes that are incompatible with the purposes identified at the time of collection unless we obtain your consent or are otherwise permitted or required by law.
4. Legal Basis for Processing
In Canada, our collection, use, and disclosure of personal information is generally based on your knowledge and consent, except where otherwise permitted or required by law. Cascadia Spanish Learning Inc. may process personal information on one or more of the following bases:
- Consent: where you have given express or implied consent for a specific purpose.
- Contractual necessity: where processing is necessary to provide requested services, such as class registration, instruction, billing, or support.
- Legal or regulatory obligations: where processing is required to comply with applicable laws, tax rules, recordkeeping requirements, or lawful requests.
- Legitimate business purposes: where processing is reasonably necessary for operations, fraud prevention, system security, and service improvement, and where such interests are not overridden by your rights and interests.
- Protection of vital or safety interests: where necessary to protect the safety of an individual or the public.
Where consent is the legal basis, you may be able to withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Cascadia Spanish Learning Inc. may share personal information with trusted third parties only as necessary and only for legitimate business purposes, including:
- Service providers: companies that help us operate our business, such as payment processors, email providers, cloud hosting providers, website analytics providers, scheduling tools, and learning management platforms.
- Professional advisers: legal, accounting, insurance, and other advisors where necessary to obtain advice or protect our rights.
- Governmental or regulatory authorities: when required to comply with applicable laws, regulations, court orders, or lawful requests.
- Business transfers: in connection with a merger, financing, reorganization, sale of assets, or other corporate transaction, subject to appropriate safeguards.
- Other persons with your consent: where you ask us to share information with a parent, guardian, employer, sponsor, or another designated person.
We require service providers to handle personal information in a manner consistent with applicable privacy laws and to use it only for the purposes we authorize.
We do not sell personal information.
6. Data Transfer to Third Countries
Some of our service providers or systems may be located outside of Canada, including in other provinces, the United States, or other countries. As a result, your personal information may be transferred, stored, or processed outside of Canada and may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, or regulatory authorities in those locations.
Cascadia Spanish Learning Inc. takes reasonable steps to ensure that any cross-border transfers are subject to appropriate contractual, technical, and organizational safeguards designed to protect personal information in accordance with applicable Canadian privacy law.
7. Storage Duration
Cascadia Spanish Learning Inc. retains personal information only as long as necessary for the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, and to resolve disputes or enforce agreements.
Retention periods depend on the type of information and the purpose for which it was collected. For example:
- registration and student records are retained for the duration of the relationship and for a reasonable period thereafter;
- billing, tax, and financial records are retained as required by applicable law;
- communications and support records are retained for operational and quality assurance purposes;
- website logs and analytics data are retained according to technical and security needs.
When personal information is no longer required, we securely delete, destroy, anonymize, or de-identify it in accordance with our retention practices and legal obligations.
8. User Rights
Subject to legal restrictions and certain exceptions, individuals in Canada may have the right to exercise the following rights with respect to their personal information held by Cascadia Spanish Learning Inc.:
- Access: to request access to personal information we hold about you and information about how it has been used and disclosed.
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: to request deletion of personal information where appropriate, subject to legal retention obligations and exceptions.
- Restriction: to request that we limit certain processing in specific circumstances, where applicable.
- Data portability: to request a copy of certain information in a structured and commonly used format where applicable and legally available.
- Objection: to object to certain processing, including some forms of direct marketing where applicable.
To make a request, please contact us using the contact details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting Cascadia Spanish Learning Inc. using the details below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may no longer be able to provide some services, such as enrolment, account management, or communication about your classes. We will explain any consequences of withdrawal where relevant.
10. Right to Complain
If you have concerns about how Cascadia Spanish Learning Inc. handles personal information, we encourage you to contact us first so that we may try to resolve the matter promptly.
You also have the right to contact the Office of the Privacy Commissioner of Canada or any applicable provincial privacy commissioner if you believe your privacy rights have been violated or if you are dissatisfied with our response.
- Office of the Privacy Commissioner of Canada
- Website: https://www.priv.gc.ca/
11. Data Security
Cascadia Spanish Learning Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:
- access controls and role-based permissions;
- password protection and authentication measures;
- secure storage and encryption where appropriate;
- staff confidentiality obligations and privacy training;
- monitoring and security practices for our systems and service providers;
- incident response procedures for suspected privacy incidents.
While we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
- Cascadia Spanish Learning Inc.
- 214 Main Street, Spanish, ON P0P 1P0, Canada
- Email: [email protected]
- Phone: +1 (705) 781-9462
Please include enough detail for us to understand and respond to your request. We may ask for additional information to verify your identity or clarify your request.
13. Changes to Privacy Policy
Cascadia Spanish Learning Inc. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will revise the effective date or otherwise indicate that the policy has been updated.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes have been posted indicates your acceptance of the updated Privacy Policy to the extent permitted by law.
Last updated: September 23, 2026